9-11 Memorial and Museum Tickets

Once the booking is confirmed, an absence or failure to show up on the scheduled date or time is a no-show. No refunds or reschedules will be issued for no-shows and late arrivals

• This year to commemorate the 20th Anniversary of the terrorist attacks, The National September 11 Memorial and Museum will be hosting multiple private events for the 9/11 Community on Friday, September 10th, and Saturday, September 11, impacting standard hours of operations
• You will have to present your tickets for the specific time you booked. Please note you cannot enter before your booked time slot
• Please note that all visitors and baggage are subject to security screening. Please limit the amount of items that you bring. No baggage larger than 8”x17”x19” (20x43x48 cm) will be permitted onto the memorial. Items deemed too large or a danger to exhibits are subject to mandatory storage in the cloakroom
• The following are prohibited: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives
• Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers and strollers can be accommodated
• Cell phones must be silenced while visitors are in the Memorial Museum’s exhibition spaces
• Personal photography is permitted, but visitors are asked to be mindful and respect the space
• Free admission for children 0-6 years old